TERMS AND CONDITIONS
for use of the website and online store of
Domino Productions
1. Subject Matter and Scope
These Terms and Conditions govern the relationship between “Domino Productions” EOOD, UIC/VAT number BG202438330, with registered office and management address: Sofia, 15A Krum Kyulyavkov St., floor 8, represented by Momchil Dukanov, hereinafter referred to as “Domino”, the “Company”, “we” or the “Trader”, and any person who uses Domino’s website and/or online store, hereinafter referred to as the “User”, the “Client” or “you”.
The website presents Domino’s activity as a production and production service company and provides opportunities to contact us, view a portfolio, request services, and purchase or license digital content, including video footage, photographs, visual materials and related files, where such functionality is active.
By accessing, browsing or using the website, sending an inquiry, creating an account, placing an order, or purchasing/downloading content, you confirm that you have read these Terms and Conditions and agree to be bound by them.
2. Trader Details and Contact
Trader: “Domino Productions” EOOD.
UIC/VAT number: BG202438330.
Registered office and management address: Sofia, 15A Krum Kyulyavkov St., floor 8.
Represented by: Momchil Dukanov.
Contact email: office@domino-production.com and dukanov@domino-production.com.
Domino may publish additional contact details, inquiry forms, telephone numbers, social media profiles or other communication channels on the website.
3. Definitions
“Website” means Domino’s internet page, including all of its subpages, sections, galleries, portfolio, online store, contact forms and other functionalities.
“Online Store” means a website functionality through which digital products are offered for sale or licensing, including video footage, photographs, footage packages, visual archives, downloadable files or other digital materials.
“Content” means all texts, photographs, videos, images, graphics, logos, design, music, sound, files, portfolio projects, footage, metadata, descriptions and other materials accessible through the website.
“Licensed Content” means digital content that the Client purchases or licenses through the online store or through an individual offer/contract with Domino.
“Production Services” means services related to the preparation, organisation and execution of video, photo, advertising, corporate, television, digital and production service projects.
“Consumer” within the meaning of the applicable legislation is a natural person acting outside the scope of their commercial or professional activity.
4. Access to the Website
Domino provides access to the website as available at the relevant time. The website or certain functionalities may be temporarily unavailable due to technical maintenance, updates, preventive maintenance, service provider issues, force majeure events or other reasons.
Domino has the right at any time to change, restrict, suspend or remove content, functionalities, products, services, descriptions, prices, visual materials or technical parameters of the website, where this does not affect already concluded contracts, unless the change is required by law or by technical or legal reasons.
The User undertakes to use the website in good faith, lawfully and in accordance with these Terms and Conditions.
5. Production Service and Other Services
Domino offers production service and production services, including but not limited to: preparation and organisation of shoots, casting, location scouting, permits, crews, equipment, studio solutions, post-production, process coordination, advertising and corporate video productions, digital content, photo and video shooting, as well as other services agreed with the Client.
Information about services, portfolio, locations, crews, studio facilities, shooting opportunities in Bulgaria and other countries is informational and presentational in nature. It does not constitute a binding offer unless expressly stated otherwise.
The specific parameters of each project—scope, budget, timelines, crew, locations, rights, responsibilities, permits, deliveries and final materials—are governed by an individual offer, contract, annex, order or written confirmation between Domino and the Client.
Domino may work with external contractors, partners, artists, directors, cinematographers, location managers, studios, technical crews and other professionals where this is necessary for the performance of a specific project.
6. Online Store for Video Footage and Photographs
The online store may offer digital products in the form of video footage, photographs, footage packages, archive materials, stock content, preview files, watermarked files, high-resolution files or other digital products.
Each product page should contain the main characteristics of the offered content, including, where applicable: format, resolution, duration, frame rate, orientation, file size, subject, location, keywords, license type, usage restrictions, price, currency, delivery method and information on whether the content is suitable for commercial, editorial or other use.
Preview images, video previews, thumbnails, watermarked footage and low-resolution files are intended only for preview and selection. They may not be used publicly, commercially, for advertising, editorially or in final products without a validly purchased license.
Domino may offer different license types depending on the specific product. If no special license is specified for a product, the standard license under section 8 of these Terms and Conditions applies.
7. Order and Conclusion of a Distance Contract
An order in the online store may be placed by selecting a product, adding it to the cart, filling in the required details, choosing a payment method and confirming the order.
Before finalising the order, the Client should check the entered details, selected content, license type, price, currency and all applicable fees. Domino is not liable for incorrectly entered data by the Client.
The contract between Domino and the Client is deemed concluded after order confirmation and successful payment, unless another procedure is provided for a specific product or service.
Domino may refuse or cancel an order in the event of suspected abuse, technical error, incorrect price, lack of rights to provide the specific content, breach of the Terms and Conditions, inability to complete payment or another justified reason. In the event of a paid but cancelled order, the amount is refunded via the payment method used, unless the parties agree otherwise.
8. License to Use Video Footage and Photographs
Unless expressly agreed otherwise, the purchase of content from the online store grants the Client a non-exclusive, non-transferable, non-sublicensable, paid license to use the relevant content for the specifically permitted purposes stated on the product page, invoice, license confirmation and/or these Terms and Conditions.
The standard license permits use of the content as part of a completed creative, advertising, corporate, presentation, web, social, internal or digital product where the content is not the principal standalone value of the final product and is not resold as a separate file, template, database, stock package or standalone visual asset.
The license does not constitute a transfer of copyright or related rights in the content. All rights not expressly granted to the Client remain reserved to Domino and/or the respective rights holders.
The Client may not sell, resell, provide, rent, share, upload, distribute, sublicense, make available for free download, or include the content in a database, stock platform, AI dataset, machine-learning dataset, template, theme, NFT, crypto asset, marketplace product or another product where the content may be extracted, copied or used as a standalone asset.
Where the Client requires extended rights—for example use in a large-scale television campaign, outdoor campaign, print runs, merchandising, products for resale, film or streaming distribution, political advertising, pharmaceutical advertising, use involving sensitive topics or other special use—the Client must request an individual license from Domino in advance.
Editorial content, if marked as such, may be used only for editorial, informational, educational or documentary purposes and may not be used for commercial advertising, endorsement, political agitation, pharmaceutical communication or other promotion of products, services, persons, brands or ideas, unless expressly stated otherwise.
The Client is obliged to keep proof of the purchased license and, upon request, provide it to Domino or to a third party whose rights are affected by the use.
9. Prohibited Uses
The User may not use the website or the Licensed Content in a manner that violates the law, good morals, third-party rights, copyright, related rights, trademark rights, personal data, privacy rights, image rights or other protected rights.
Content may not be used in a context that is defamatory, misleading, pornographic, discriminatory, violent, unlawful, politically manipulative, medically misleading, damaging to the reputation of depicted persons or brands, or that creates the false impression that a person, place, organisation or brand supports a specific product, service, cause or message.
Removing, concealing or circumventing watermarks, copyright notices, metadata, technical protection measures or other designations of ownership and origin of the content is prohibited.
Automated extraction, scraping, crawling, data mining, mass downloading, reverse engineering or other actions aimed at copying, indexing or reproducing website content without Domino’s written consent are prohibited.
Use of content for training, testing, improving or feeding artificial intelligence systems, generative models, computer vision, facial recognition, biometric identification, dataset platforms or other similar technologies without Domino’s express written consent is prohibited.
In the event of a breach by a User/Client of the matters listed in item 9, Domino is not liable for their actions, including where the breach constitutes a criminal offence.
The User agrees that, where Domino establishes a breach of the Terms and Conditions and subsequently sanctions the User by deleting the User’s account, Domino does not owe a refund of remuneration paid by the User, in whole or in part. This amount serves as a contractual penalty compensating Domino for the damages caused, and Domino is entitled to claim compensation for damages exceeding the amount of the remuneration paid.
Domino is not liable and does not owe a refund of remuneration received in cases of payment fraud/use of another person’s mobile phone/device, another person’s card, etc. by a User. Where an act of a competent authority establishes the fraud or abuse, Domino has the right to delete the relevant User’s account without owing compensation to that User.
10. Prices, Payment and Invoicing
Prices of digital products and services are published on the website or provided through an individual offer. The stated prices include or exclude VAT depending on the way they are displayed on the website and the applicable legislation; this information should be clearly stated before completion of the order.
Payment may be made through the methods indicated on the website—bank transfer, card payment, payment operator or another available method. Where payment is made through an external payment provider, the terms of the relevant provider also apply.
Domino issues an invoice or other applicable accounting document in accordance with the legislation in force. The Client is responsible for providing accurate invoicing details.
All bank fees, currency differences, international payment costs or payment provider fees are borne by the Client, unless expressly agreed otherwise.
11. Delivery and Access to Digital Content
Digital content is delivered via a download link, user account, email, cloud storage, transfer service or another electronic method indicated on the website or agreed between the parties.
Access to digital content may be limited in time or by number of downloads if this is indicated on the product page or in the license confirmation.
The Client is responsible for ensuring the necessary software, hardware, internet connection, storage space and technical capacity to download, open and use the purchased files.
In the event of a technical problem with downloading, the Client should contact Domino within a reasonable time at office@domino-production.com, indicating the order number, email, product and description of the problem.
12. Right of Withdrawal, Complaints and Refunds
Where the Client is a consumer within the meaning of the law, the Client generally has the right to withdraw from a distance contract within 14 days, except in cases of statutory exceptions.
For digital content not supplied on a tangible medium, the right of withdrawal may be lost when performance has begun with the consumer’s prior express consent and after confirmation that the consumer knows that they thereby lose their right of withdrawal, insofar as this is permitted by applicable law.
To apply the above exception, the purchase process should contain a separate clear consent before access to download is provided, for example a checkbox with the following content: “I agree that performance shall begin immediately and understand that after access to the digital content is provided, I lose my right of withdrawal insofar as the law permits.”
If the digital content is defective, damaged, inaccessible or does not correspond to the description, the Client has the right to submit a complaint to office@domino-production.com. Domino may provide a new link, file replacement, technical assistance, correction or refund, depending on the case and the applicable legislation.
A complaint or refund request is not accepted solely due to a change in creative preference, subjective assessment, incompatibility with software not specified as supported, improper use, breach of technical requirements or use of the content outside the granted license.
For production service and other individual services, the terms for withdrawal, termination, advance payments, cancellation fees and refunds are governed by the relevant contract or offer.
13. Copyright and Intellectual Property
All rights in the website, its design, structure, texts, images, video materials, portfolio, logos, trade designations, databases, files, preview materials and other content are owned by Domino or the respective rights holders and are protected by applicable legislation.
No part of the website may be copied, reproduced, published, distributed, adapted, translated, sold, licensed, extracted or used outside what is expressly permitted in these Terms and Conditions or in a written contract with Domino.
The publication of portfolio projects on the website is for presentation purposes only and does not grant Users rights to use footage, images, brands, music, persons, client materials or other elements from those projects.
Domino may use the name, trademark, logo, footage or description of a completed project in its portfolio, showreel, presentations, festival submissions, case studies and communications, unless otherwise agreed in writing with the Client.
14. Third-Party Rights, Models, Locations and Releases
Model releases, property releases, location permits, owner permissions, agreements with artists or other documents may be available for part of the content. The existence and scope of such rights depend on the specific content and should be indicated or confirmed before special use.
The Client is obliged to independently assess whether the selected content is suitable for the specific intended use, especially in advertising, pharmaceutical products, health topics, financial services, political communication, sensitive use, endorsement or use that may affect third-party rights.
Where the content contains recognisable persons, trademarks, works of art, architecture, interiors, private property, registration plates, design works or other protected elements, the Client should verify whether the granted license covers the desired use. In case of doubt, the Client must request written confirmation from Domino before use.
15. User Accounts and Security
If the website allows the creation of a user account, the User undertakes to provide accurate, complete and up-to-date information and to protect their access credentials.
The User is responsible for all actions performed through their account, unless the User proves that the abuse was not due to their action or omission.
Domino has the right to restrict, temporarily suspend or terminate access to an account in the event of breach of these Terms and Conditions, suspected abuse, unauthorised access, fraud, an attempt to circumvent licensing restrictions or other unlawful conduct.
16. Personal Data and Cookies
Domino processes personal data in connection with use of the website, sending inquiries, processing orders, payments, invoicing, communication, contract performance, protection of rights and fulfilment of legal obligations.
Detailed information regarding the types of personal data processed, the purposes, legal grounds, retention periods, recipients, rights of data subjects and contacts for personal data matters should be set out in a separate Privacy Policy.
The website may use cookies and similar technologies for functionality, statistics, analytics, marketing, security and improvement of the user experience. The use of cookies should be governed by a separate Cookie Policy and/or cookie banner, where applicable.
The User should read the Privacy Policy and Cookie Policy before using the website and the online store.
17. Liability and Limitations
Domino makes reasonable efforts to ensure that the information on the website is accurate and up to date, but does not guarantee that the website will be error-free, continuously available, fully compatible with all devices, browsers or software, or that any content will meet the User’s subjective expectations.
Domino is not liable for damages arising from improper use of the content, use outside the granted license, infringement of third-party rights by the Client, incorrect interpretation of a product description, technical incompatibility or actions of third parties.
To the maximum extent permitted by law, Domino’s liability in relation to purchased Licensed Content is limited to the value paid by the Client for the specific content, unless a mandatory statutory provision or individual contract provides otherwise.
Nothing in these Terms and Conditions limits consumer rights that may not be limited under applicable legislation.
18. External Links and Third-Party Services
The website may contain links to external sites, social networks, video platforms, payment providers, cloud services, portfolio platforms or other third-party services.
Domino does not control and is not responsible for the content, policies, security, terms or practices of third parties. Use of such services is governed by their own terms and policies.
19. Force Majeure
Domino is not liable for non-performance or delay caused by circumstances beyond the Company’s reasonable control, including natural disasters, fires, floods, war, strikes, pandemics, acts of public authorities, interruption of internet, electricity, cloud services, payment systems, transport, technical failures and/or other force majeure events.
Upon occurrence of force majeure, Domino notifies the Client within a reasonable period where practically possible and takes reasonable measures to limit the consequences.
20. Changes to the Terms and Conditions
Domino has the right to amend these Terms and Conditions where this is required by changes in the business, website functionality, online store, legislation, technical processes, payment methods or business model.
The current version of the Terms and Conditions is published on the website and enters into force from the date of publication, unless otherwise stated. For already concluded contracts, the version in force at the time of conclusion of the contract applies, unless the change is in the Client’s favour or is mandatorily required by law.
21. Complaints, Disputes and Applicable Law
Users may submit questions, reports, complaints and claims to office@domino-production.com or dukanov@domino-production.com.
Domino reviews received messages within a reasonable period and may request additional information necessary to verify the case.
Where the Client is a consumer, the Client may contact the competent consumer protection authorities and available alternative dispute resolution mechanisms where applicable.
These Terms and Conditions are governed by Bulgarian law. All disputes that cannot be resolved voluntarily shall be referred for resolution by the competent Bulgarian court, unless mandatory consumer protection rules provide otherwise.
22. Final Provisions
If any provision of these Terms and Conditions is declared null, invalid or unenforceable, this shall not affect the validity of the remaining provisions.
The headings in these Terms and Conditions are included for convenience and do not affect the interpretation of the text.
These Terms and Conditions enter into force from the date of their publication on the website, unless another date is specified.
Appendix 1: Sample Withdrawal Form
To “Domino Productions” EOOD, Sofia, 15A Krum Kyulyavkov St., floor 8, email: office@domino-production.com.
I hereby notify you that I withdraw from the contract for the purchase of the following content/service: ________________________________.
Order number: ________________________________.
Order date: ________________________________.
Consumer name: ________________________________.
Consumer address/email: ________________________________.
Bank account for refund, if applicable: ________________________________.
Date: ____________________ Signature, if submitted on paper: ____________________.
Note: For digital content, the right of withdrawal may not apply where performance has begun after the consumer’s express consent and confirmation that the consumer loses the right of withdrawal, insofar as this is permitted by law.
|
Field |
Data |
|
Trader |
Domino Productions EOOD |
|
UIC / VAT number |
BG202438330 |
|
Registered office and management address |
Sofia, 15A Krum Kyulyavkov St., floor 8 |
|
Represented by |
Momchil Dukanov |
|
|
office@domino-production.com; dukanov@domino-production.com |
|
Project date |
01.05.2026 |